Client Services Project Manager, CX

About the Role

We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will lead complex projects from initiation to close, ensuring all activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are aligned to project outcomes.

Key Responsibilities

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall)
• Build project plans based on customer requirements and implementation team deliverables
• Understand key technical concepts for CCaaS and Telecoms
• Develop detailed project plans aligned with the SOW
• Lead multiple projects concurrently
• Track action items and enforce accountability across stakeholders
• Identify and mitigate risks early