Client Services Partner

Enhanced Scan Coordination

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up.
• Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
• Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
• Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification.
• Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively.

Provider Education Program Support

• Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
• Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
• Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
• Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.

Patient & Physician Communication

• Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
• Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups.
• Ensure high levels of patient and physician sa