Client Services Partner

Job Description

Outside, Inc. is looking for a full-time Client Services Partner, working within the Client Services Key Accounts team in Outside’s Media Sales Department. The Client Services Partner will be responsible for working with clients to manage digital media campaigns from start to finish, overseeing key deliverables such as display tactics, email marketing, newsletter sponsorships, reporting, billing and other campaign elements. The Client Services Partner will also be responsible for managing the client’s campaign from signature through execution including the following responsibilities; insertion order review and approval, asset collection, custom collaboration, campaign launches, billing, reporting and overall campaign logistics.

You will work closely with our Ad Sales, Creative, and Ad Operations teams to deliver measurable results that exceed client expectations. The ideal candidate possesses a deep understanding of digital media, a proven track record of successful campaign management, and a passion for staying ahead of industry trends.

Key Responsibilities

• Campaign Management and Execution: Manage the setup and execution of clients' digital brand campaigns, including display, email marketing, and newsletter sponsorships.
• Client Relationship Management: Build and maintain strong daily relationships as the primary, single point of contact for clients, ensuring alignment on goals, deliverables, timelines, and KPIs.
• Launch and Monitoring: Oversee all aspects of campaign launch and management, including reviewing contracts, client outreach, aggregating assets, securing site inventory across company websites, communicating campaign elements to relevant teams, QA for trafficking setup, and continuous monitoring and optimization to meet client expectations.
• Creative Asset Management: Manage the timely receipt, testing, and required technical adjustments of creative assets for campaign launches.
• Delivery Assurance: Ensure all client-contracted items are delivered fully and within the scheduled duration.
• Reporting and Communication: Provide regular reporting updates and ongoing touchpoints for clients; communicate campaign complications to salespersons and clients, offering viable alternatives as needed.
• Cross-Departmental Collaboration: Collaborate effectively with multiple internal departments, including the trafficking, sales, editorial, digital planning, client success, custom content, social, and email marketing teams, from campaign launch through the final reporting cycle.
• Problem-Solving and Strategy: Demonstrate strong problem-solving and strategic thinking skills, successfully juggling multiple tasks and managing a high volume of campaigns while monitoring performance.
• Financial and Contract Reconciliation: Follow up with clients on outstanding campaigns/deliverables, ensure all contracts are delivered in full, and manage monthly campaign billing and reporting needs.
• Technical Troubleshooting: Carry out troubleshooting processes to identify and resolve issues caused by trafficking setup errors, content management system mistakes, or technology malfunctions.
• System Proficiency: Develop expert-level knowledge and proficiency in relevant systems and tools.