Client Implementation Manager

ABOUT THE ROLE

The Implementation Manager is responsible for overseeing multiple Rightway client implementations, change management related to products and services sold, and coordinating internal operational functions. The Implementation Manager will work closely with cross-functional teams, including Client Success, Data Operations, Claims Operations, Navigation, and other departments as needed.

WHAT YOU’LL DO

• Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state.
• Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors.
• Document business requirements, develop and oversee project plans, and implement change control procedures.
• Document and report out critical milestones, opportunities, and overall client satisfaction with leadership.
• Understand industry and market trends in the PBM and Navigation market space.
• Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status.
• Conduct risk assessments and develop mitigation strategies to address potential project risks and issues.
• Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices.

WHO YOU ARE

• Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field.
• Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation.
• Strong understanding of PBM industry practices, processes, and regulations.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Ability to analyze, interpret, and organize information in a clear and concise manner.
• Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar).
• Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership.
• Strong analytical and problem-solving abilities with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• PMP certification or similar project management certification is a plus.

SALARY

$100,000-125,000/yr. Offer amounts for both remote and in office roles are influenced by geographic location.

ABOUT RIGHTWAY

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.