Client Engagement Director (US)

What You'll Do

• Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
• Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
• Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
• Partner on overall account health, including quarterly and annual account planning
• Translate client business goals into agency strategy
• Address and resolve client issues promptly, ensuring a seamless client experience
• Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
• Support account growth by identifying opportunities to expand client relationships into new service areas
• Anticipate and resolve client challenges with clarity, urgency, and sound judgment