Codeandtheory
Client Engagement Director (US)
salesfull-timeNew York, New York, United States; Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
What You'll Do
- Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
- Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
- Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
- Partner on overall account health, including quarterly and annual account planning
- Translate client business goals into agency strategy
- Address and resolve client issues promptly, ensuring a seamless client experience
- Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
- Support account growth by identifying opportunities to expand client relationships into new service areas
- Anticipate and resolve client challenges with clarity, urgency, and sound judgment
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