Client Account Manager

Position Overview

The Client Account Manager is a strategic, customer-facing role responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients. This role combines commercial account management and customer success leadership to drive retention, expansion, adoption, and long-term value realization.

You will partner with senior stakeholders to guide their digital transformation, accelerate cloud adoption, and ensure Elite’s solutions deliver measurable business impact. Success in this role means exceptional customer outcomes, strong renewal performance, and consistent revenue growth across assigned accounts.

Work Arrangement: Remote, Australia

Responsibilities

• Own a portfolio of strategic clients as their primary point of contact and trusted advisor
• Build deep, multi-threaded relationships with executive and operational stakeholders
• Develop and maintain detailed account plans, including growth strategy, risks, and success metrics