Claims Technical Specialist, Casualty & Litigation

Accountabilities

• • Manage intermediate to complex casualty and litigation claims, including files that are subject to legal proceedings.
  • Confirm coverage and conduct thorough investigations to establish the facts, circumstances, and liability associated with each claim.
  • Assess claims effectively and collaborate with relevant third parties to support appropriate and timely resolution.
  • Prepare clear and comprehensive claim summaries for internal reporting, significant-loss reviews, and reinsurance purposes.
  • Maintain a high level of organization and manage a demanding daily workload while ensuring accuracy and responsiveness.
  • Deliver a consistently positive customer experience when interacting with claimants, brokers, vendors, and other stakeholders.
  • Support the development of new team members through job-shadowing and knowledge-sharing sessions.
  • Provide technical guidance, coaching, and mentorship to other claims professionals within the team.
  • Apply sound claims judgment and technical expertise to complex situations while maintaining appropriate documentation and processes.

  Requirements

  • Post-secondary education in insurance or a related field.
  • Professional Associate of the Insurance Institute of Canada (CIP/PAA) designation completed or in progress.
  • At least 10 years of experience handling casualty or liability claims, including complex files.
  • Experience with commercial insurance is considered an asset.
  • Strong technical proficiency with Microsoft Office and related productivity tools.
  • Strong understanding of claims investigation, coverage assessment, liability determination, and litigation-related claims processes.
  • Excellent communication skills, with the ability to explain complex matters clearly to claimants, brokers, vendors, and other stakeholders.
  • Strong analytical and decision-making abilities, with sound judgment when managing complex claims.
  • Excellent organization and time-management skills, with the ability to prioritize a high-volume workload.
  • A collaborative mindset and willingness to mentor, support, and share knowledge with colleagues.
  • Strong customer-service orientation and commitment to delivering professional, responsive claims experiences.

  Benefits

  • Hybrid work: Work remotely approximately 50% of the time, providing flexibility in how you organize your working week.
  • Competitive compensation: Access to competitive salary and programs designed to support long-term financial well-being.
  • Employee share purchase plan: Opportunity to participate in an employee share ownership program.
  • Retirement savings: Access to retirement and RRSP programs.
  • Insurance discounts: Employee discounts on insurance products.
  • Health and wellness: Flexible health benefits, wellness programs, recognition initiatives, and early-departure days.
  • Professional development: Support for training and professional designations, including PAA/CIP, FPAA/FCIP, and CRM programs.
  • Career mobility: Opportunities for internal career movement, leadership development, and mentoring.
  • Community involvement: Matching-gift initiatives and team volunteer opportunities supporting causes that matter to employees.
  • Inclusive workplace: A people-focused environment committed to welcoming diverse perspectives and providing accommodations throughout the selection process.