Claims Manager

YOU WILL

• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
• Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution.
• Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers.
• Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards.
• Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems.
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

YOU HAVE

• At least 5 years of professional experience, with at least 2 years of experience litigating or managing claims in one or more of the following areas:
  • Employment Practices Liability
  • Miscellaneous Professional Liability
  • Directors and Officers Liability
  • Errors and Omissions Liability
• Previous carrier or broker experience is a plus
• Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.
• High level of personal initiative and leadership skills.
• Exceptional time management, problem solving and organizational skills.
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus.
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong communication skills, both verbal and written.
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).