Chief of Staff for High Growth eCom & DTC Brands

Accountabilities

• • Protect founders' time by helping prioritise what requires executive attention, what can be delegated, and what should be deprioritised.
  • Translate company goals and high-level strategic ideas into clearly defined projects, owners, timelines, priorities, and measurable outcomes.
  • Drive cross-functional execution across marketing, creative, operations, customer experience, finance, and other business functions.
  • Establish and maintain effective operating rhythms, including leadership meetings, weekly priorities, KPI reviews, and accountability systems.
  • Identify bottlenecks, dependencies, and execution risks early and drive the appropriate teams toward decisions and resolution.
  • Build and continuously improve SOPs, processes, dashboards, documentation, and internal systems to support organisational growth.
  • Follow up consistently on commitments, ensuring actions from meetings and strategic initiatives are completed on time.
  • Conduct research, analysis, and structured problem-solving to support important founder and leadership decisions.
  • Help improve organisational structure, hiring priorities, role clarity, ownership, and team accountability.
  • Take ownership of high-priority or cross-functional projects that do not naturally sit within a single department.
  • Monitor progress against strategic priorities and provide leadership with clear visibility into performance, blockers, and next steps.

  Requirements

  • Proven experience in a Chief of Staff, operations, business operations, strategy, or similar role within an eCommerce or DTC business.
  • Demonstrated experience working directly with founders or executive leadership and translating strategic direction into operational execution.
  • Strong business judgment and the ability to understand the underlying purpose and commercial impact behind strategic priorities.
  • Exceptional project management and organisational skills, with the ability to manage multiple priorities and initiatives simultaneously.
  • Strong analytical capabilities and confidence working with KPIs, dashboards, business metrics, and performance data.
  • Ability to challenge assumptions constructively, ask difficult questions, and hold senior stakeholders accountable for commitments.
  • Highly resourceful and proactive, with the ability to investigate ambiguous problems, develop recommendations, and move initiatives forward independently.
  • Strong communication and stakeholder-management skills across different functions and levels of an organisation.
  • Comfortable operating in fast-paced, high-growth environments where priorities can change quickly.
  • Strong ownership mentality, attention to detail, and consistent follow-through.
  • A practical, solutions-oriented approach with a focus on measurable business outcomes.

  Benefits

  • Fully remote working model.
  • Opportunity to work directly with founders and executive leadership at high-growth eCommerce and DTC businesses.
  • High level of ownership and autonomy across strategic and operational initiatives.
  • Exposure to multiple areas of business operations, including marketing, creative, finance, customer experience, and people.
  • Opportunity to influence organisational structure, processes, and scalable operating systems.
  • Fast-paced environment offering significant professional growth and learning opportunities.
  • Ability to make a measurable impact on business execution and growth.
  • Opportunity to become a trusted strategic partner to senior leadership.