Channel Partner Specialist

About the Company

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. We offer a thriving and rewarding career, respect for the communities where we live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Role Overview

The Channel Partner Specialist supports the daily operations and continued growth of the Partner Solutions Program. This role focuses on providing operational, administrative, and partner support throughout the sales process while helping ensure a seamless experience for channel partners.

Key Responsibilities

Channel Partner Support

• Serve as a primary point of contact for channel partners regarding order status, billing questions, commissions inquiries, and general program support
• Support onboarding of new partners, including documentation, portal access, training coordination, and internal setup tasks
• Maintain positive working relationships with partners to promote engagement and satisfaction
• Assist with partner communications related to promotions, updates, and program initiatives

Order Lifecycle Management

• Track partner-submitted opportunities from order submission through installation and billing
• Coordinate with internal teams including provisioning, service delivery, engineering, billing, and finance to support timely order completion
• Provide proactive updates to partners regarding milestones, delays, and completion timelines

CRM & Data Administration

• Maintain accurate opportunity, customer, contract, and partner records in Salesforce and related systems
• Create and maintain standard reports and dashboards for leadership and sales teams
• Support user access, data cleanup, and system accuracy

Reporting & Sales Support

• Generate recurring reports related to bookings, pipeline activity, partner performance, and sales results
• Support sales teams with lead-to-quote coordination and internal follow-up
• Monitor activity trends that may impact customer service or sales productivity

Commissions & Administrative Support

• Track partner commissions and assist in validating payout accuracy
• Coordinate with finance teams regarding payment status and commission inquiries
• Maintain organized records of agreements, commission schedules, and supporting documentation

Program & Event Support

• Assist with planning and logistics for partner events, webinars, trade shows, and sponsorship activities
• Help track leads and follow-up actions resulting from events
• Support updates to partner-facing materials and internal documentation

Requirements

• 3+ years of experience in sales support, sales operations, channel support, customer operations, or telecommunications