Certifications Manager

Accountabilities

• • Define the vision, strategy, and roadmap for the certification portfolio in partnership with senior leadership, identifying opportunities for new credentials, specialization pathways, and continuing education.
  • Own the full certification lifecycle, including enrollment, credential attainment, governance, standards, documentation, launches, updates, and ongoing program optimization.
  • Manage certification content and assessment initiatives, partnering with instructional design teams on exams, study guides, learning resources, and candidate preparation materials.
  • Ensure certification materials remain accurate, current, defensible, and aligned with program objectives while prioritizing content updates and quality assurance activities.
  • Collaborate with LMS and technology teams to improve enrollment, onboarding, assessment, credentialing, and overall learner experiences.
  • Establish engagement goals for the certification community and support continuing education initiatives such as webinars, masterclasses, thought leadership, and professional development programs.
  • Work cross-functionally with learning, instructional design, operations, technology, marketing, commercial, sales, and partnership teams to execute strategic priorities and support go-to-market readiness.
  • Monitor certification performance, learner behavior, engagement, retention, and feedback, using insights to recommend improvements and identify growth opportunities.
  • Communicate roadmap updates, program enhancements, priorities, and performance insights clearly to internal stakeholders and leadership.

  Requirements

  • Bachelor's degree or equivalent professional experience.
  • 5+ years of experience in program management, product management, learning and development, education, certifications, or a related field.
  • Demonstrated experience managing complex, cross-functional initiatives from strategy through execution.
  • Strong project management, organizational, prioritization, and stakeholder coordination skills.
  • Exceptional written and verbal communication skills, with the ability to create clear and compelling materials for diverse audiences.
  • Ability to balance strategic thinking with detailed operational execution and maintain ownership across multiple initiatives.
  • Experience collaborating effectively across multiple business functions and managing competing priorities.
  • Experience with certification, credentialing, assessment, or educational programs is highly valuable.
  • Familiarity with instructional design, adult learning principles, LMS platforms, or learner experience optimization is a plus.
  • Experience with community engagement, membership programs, professional development, hospitality, luxury services, or workforce education is advantageous.
  • Strong analytical skills and experience using data, reporting, learner feedback, and performance metrics to drive decisions.
  • A product-oriented mindset with the ability to identify opportunities, build roadmaps, and continuously improve programs.

  Benefits

  • Fully remote work environment with flexibility.
  • Opportunity to shape the future of professional development within the luxury hospitality industry.
  • Meaningful global impact through certification and learning programs serving hospitality professionals worldwide.
  • Opportunity to influence product strategy, launch new learning products, and grow a professional certification portfolio.
  • Collaboration with a passionate, global, and cross-functional team.
  • Opportunities for professional growth and development.
  • Occasional travel for team meetings, industry events, and professional development activities.