Centralized Scheduling Coordinator

Accountabilities:

• • Serve as a primary point of contact for subcontractors and business partners, providing guidance, feedback, installation requirements, and technical information to support high-quality service delivery.
  • Review installation and service statements of work to identify appropriate approved contractors and available technicians for each assignment.
  • Coordinate closely with Project Management to understand project requirements, resource needs, timelines, and scheduling priorities.
  • Partner with Customer Support to ensure service requests and dispatches are scheduled promptly and accurately.
  • Plan and schedule installation and service jobs based on project requirements, customer preferences, technician capabilities, geographic location, and resource availability.
  • Coordinate field technicians and installation teams to allocate resources efficiently and minimize scheduling conflicts or delays.
  • Source internal and external labor resources as needed to fulfill installation and service requests.
  • Negotiate and create purchase order numbers to secure assigned labor resources for installation and service work.
  • Provide technicians and business partners with detailed installation guides and relevant job information to support successful execution.
  • Coordinate material logistics by arranging shipment of required parts from assigned warehouses to appropriate locations.
  • Track projects through completion, ensuring jobs are posted, updated, and closed accurately and on time.
  • Identify scheduling challenges, adjust priorities as needed, and proactively resolve issues that could affect project timelines or customer satisfaction.
  • Contribute ideas and recommendations to improve scheduling processes, resource utilization, operational efficiency, and the overall customer experience.

  Requirements:

  • Previous experience in scheduling, dispatch, workforce coordination, field operations, logistics, or a related environment, with intermediate-level scheduling experience preferred.
  • Strong verbal and written communication skills, with the ability to communicate clearly and credibly with a wide range of stakeholders.
  • Excellent organizational and time-management abilities, with proven capacity to manage multiple schedules, projects, requests, and deadlines simultaneously.
  • Strong problem-solving skills and the ability to adapt quickly when priorities, resource availability, or customer requirements change.
  • Ability to build positive working relationships with subcontractors, technicians, project managers, customer support teams, and other internal and external partners.
  • Strong attention to detail and commitment to accuracy, quality, and timely completion of work.
  • Self-motivated and capable of working independently while also contributing effectively within a collaborative team.
  • Customer-focused mindset with a consistent commitment to meeting and exceeding customer expectations.
  • Ability to influence, coordinate, and motivate others through clear communication and a positive, solutions-oriented approach.
  • Creative and practical problem-solving skills, with an openness to identifying better ways of working.
  • Adaptable and comfortable working in a changing operational environment.
  • Willingness to learn new technologies, tools, and processes and contribute to continuous improvement initiatives.
  • Positive, proactive “can-do” attitude with a strong sense of ownership and accountability.

  Benefits:

  • Base compensation of approximately $20–$23 per hour, with actual pay determined by relevant experience, skills, qualifications, location, and business needs.
  • Full-time, 100% remote work opportunity within the United States.
  • Consistent Monday–Friday schedule, approximately 8:00 AM–5:00 PM Central Time.
  • Opportunity to work across field operations, project management, customer support, and external service partners.
  • Dynamic environment focused on operational excellence, innovation, collaboration, and customer experience.
  • Opportunities for professional development and continuous learning.
  • Opportunity to contribute directly to process improvements and operational efficiency.
  • Supportive team environment emphasizing collaboration, commitment, and customer satisfaction.
  • Additional company benefits and perks may vary based on location and employment eligibility.