Centralized Access Quality & Improvement Architect

Accountabilities

• • Monitor and audit quality metrics, access compliance, and clinical workflow adherence across centralized access, referral, and ambulatory services.
  • Analyze access and performance data to identify workflow gaps, scheduling bottlenecks, redundancies, and operational issues before they escalate.
  • Apply structured improvement and root-cause analysis techniques, including 5-Why analysis, fishbone diagrams, process mapping, and other appropriate methodologies.
  • Define and maintain access governance, including standardized processes, decision rights, documentation structures, and operating standards across multiple teams.
  • Evaluate current-state workflows and design future-state processes that reduce wait times, improve access, increase consistency, and enhance patient and customer satisfaction.
  • Lead access improvement initiatives, process improvement meetings, kaizen events, workflow redesign sessions, and related implementation activities.
  • Facilitate cross-functional learning and training sessions covering standardized access workflows, governance requirements, process changes, and best practices.
  • Maintain standard work documentation, access playbooks, and workflow resources as additional clinics and departments transition to centralized operations.
  • Prepare clear and actionable access, quality, compliance, and process audit reports for leadership and support data-driven operational decisions.
  • Partner with access improvement and process improvement colleagues to coordinate governance, training, and quality initiatives across centralized operations.
  • Use Epic Cadence knowledge to inform process analysis and recommendations without performing hands-on template builds, system configuration, or traditional Access Analyst responsibilities.
  • Collaborate with stakeholders across departments and locations to implement sustainable improvements and strengthen consistency in access operations.

  Requirements

  • Bachelor’s degree in healthcare administration, business, quality management, industrial engineering, or a related field, or an equivalent combination of education, training, and experience.
  • At least 5 years of experience in performance improvement or a closely related quality/process improvement discipline.
  • Strong working knowledge of healthcare access, scheduling systems, and ambulatory workflow processes.
  • Working understanding of Epic Cadence template design, decision trees, master scheduling, provider capacity, and slot utilization, comparable to an Epic Cadence Analyst’s technical background.
  • Ability to use Epic Cadence knowledge to evaluate and inform access and workflow decisions; hands-on Epic build or system configuration experience is not required.
  • Strong analytical, problem-solving, and critical-thinking skills, with the ability to investigate complex operational issues and identify sustainable solutions.
  • Experience conducting quality audits and applying structured process improvement and root-cause analysis methodologies.
  • Excellent written and verbal communication skills, including the ability to create concise, meaningful reports and present findings to leadership.
  • Ability to collaborate effectively across functional areas, departments, organizations, and diverse stakeholder groups.
  • Strong organizational skills and the ability to manage multiple priorities while driving process improvements to completion.
  • Lean or process improvement training or certification is preferred.
  • Experience in ambulatory or centralized access operations, particularly across multiple clinics or departments, is preferred.
  • Experience with process mapping or quality management software is advantageous.
  • Experience defining and maintaining access governance and standards across multiple teams is preferred.
  • Experience designing and delivering cross-functional training or facilitating improvement initiatives such as kaizen events and workflow redesign sessions is a plus.
  • Epic Cadence end-user, reporting, or training certification, or equivalent Epic training, is preferred.
  • Lean/Six Sigma Yellow or Green Belt or a healthcare quality certification such as CPHQ is also preferred.
  • Ability to work effectively in an office and hospital environment, with extensive computer use, occasional meetings outside the primary work area, and travel between clinic sites as required.

  Benefits

  • Opportunity to contribute to quality improvement and patient access across a large academic healthcare environment.
  • Professional growth and learning opportunities within a public academic health system.
  • Exposure to multidisciplinary healthcare operations, process improvement, scheduling, and centralized access transformation.
  • Collaborative environment focused on innovation, continuous improvement, and data-driven decision-making.
  • Core working hours generally from 8:00 a.m. to 5:00 p.m., Monday through Friday.
  • Opportunity to work across multiple hospital and clinic locations.
  • Inclusive workplace committed to welcoming professionals from diverse backgrounds and experiences.
  • Reasonable workplace accommodations available for qualified individuals with disabilities.