Central Study Coordinator - Retention

How This Role Makes a Difference

The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to sharing and explaining lab results, conducting virtual consenting appointments, and pre-screening participants for specific studies. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.

How You'll Make An Impact

• Lab Result Return (Patient Education)
  • Educate participants on lab results received through a Future of Medicine screening event and ensure the results are understood
  • Educate and prepare participants on potential study opportunities using the provided educational materials and tools
  • Assess if a patient is understanding their results or if more support is needed, including a potential discussion with a licensed professional in the provider team
  • Use good judgment and time management in providing the time and care needed by each Future of Medicine member to understand their results, potential studies, and address any questions they have, while also working through daily quotas of member calls, all while maintaining a patient-first mindset
• Study Matching
  • Build strong rapport with participants in a virtual environment to help ensure a positive experience for everyone in the Future of Medicine program
  • Manage patient-facing work for each assigned participant to deliver the highest quality customer experience within required program timelines
  • Understand and identify participants of the program who require more or less engagement, tailoring to their needs for a positive participant experience
  • Interpret patient lab results and medication use to determine pre-screening qualification for a study
  • Apply critical thinking to evaluate a participant's potential eligibility for a specific study
  • Communicate with participants of t