Central Study Coordinator- Retention

How This Role Makes a Difference

The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to sharing and explaining lab results, conducting virtual consenting appointments, and pre-screening participants for specific studies. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.

How You'll Make An Impact

• Lab Result Return (Patient Education)
  • Educate participants on lab results received through a Future of Medicine event educating participants and helping to ensure results are understood
  • Educate and prepare participants on potential study opportunities using the provided educational materials and tools.
  • Assess if a patient is understanding their results or if more support is needed, including a potential discussion with the study doctor
  • Balance a high volume of calls in allotted time while maintaining a patient-first mindset
• Study Matching
  • Build strong rapport with participants in a virtual environment to help ensure a positive experience for everyone in the Future of Medicine program.
  • Manage patient-facing work for each assigned participant to deliver the highest quality customer experience within required program timelines
  • Understand and identify participants of the program who require more or less engagement, ensuring to tailor to their needs for a positive participant experience.
  • Interpret patient lab results and medication use to determine pre-screening qualification for a study
  • Apply critical thinking to evaluate a participant's potential eligibility for a specific study
  • Communicate with participants of the program during routine check-ins after referring them to study sites.
  • Analyze and understand study protocols to help match potential members with current and or upcoming study opportunities.