Catastrophe Claims Advisor

Accountabilities:

• • Investigate, evaluate, negotiate, and settle medium- to high-complexity claims through telephone and written communication.
  • Review and interpret insurance policy wordings to determine applicable coverage, exclusions, reserves, and settlement requirements.
  • Assess residential property losses and make accurate, fair, and timely claims decisions in accordance with established policies and procedures.
  • Document claim files thoroughly, including investigation findings, evaluations, coverage decisions, settlement rationale, and customer communications.
  • Process claim payments within established authority levels and ensure settlements are prompt, equitable, and properly supported.
  • Negotiate effectively with insureds, claimants, insurers, contractors, and other relevant parties to achieve appropriate claim resolutions.
  • Review, critique, and negotiate reconstruction estimates while ensuring proposed repairs and costs are reasonable and supported.
  • Provide professional, respectful, and empathetic customer service throughout the claims journey, helping customers navigate complex and often stressful situations.
  • Provide guidance and support to Claims Assistants and contribute expertise to the broader National Catastrophe Claims team.
  • Manage a high-volume claims inventory, with approximately 125 or more pending claims, while maintaining productivity, quality, and customer service standards.
  • Participate in queue responsibility and support national claims operations as required.
  • Identify opportunities to improve claims policies, procedures, practices, and workflows, contributing to continuous improvement initiatives.
  • Meet established productivity, quality, customer service, and performance objectives for the claims function.
  • Adapt effectively to changing priorities and catastrophe-related workloads while maintaining sound judgment and attention to detail.

  Requirements:

  • 3–5 years of experience handling medium- to large-loss complex residential property claims.
  • CIP designation or active enrollment toward the designation.
  • Experience adjusting single-peril auto claims.
  • IICRC certification or active enrollment is an asset.
  • HAAG certification or active enrollment is an asset.
  • Demonstrated ability to review, challenge, and negotiate reconstruction estimates.
  • Proficiency with Xactimate and Guidewire.
  • Strong understanding of property claims, catastrophe claims, insurance coverage, claims management, and settlement practices.
  • Ability to manage a high-volume claims environment, including approximately 125+ pending claims.
  • Strong investigation, analytical, negotiation, decision-making, and problem-solving skills.
  • Excellent written and verbal communication skills, with the ability to communicate complex information clearly and empathetically.
  • Strong customer service skills and the ability to remain professional and compassionate during difficult customer interactions.
  • Ability to work independently in a fully remote environment while collaborating effectively with claims teams and other stakeholders.
  • Strong organizational skills and the ability to prioritize competing demands while meeting performance and quality objectives.
  • Bilingualism in English and French is considered an asset.
  • A commitment to fairness, accuracy, professionalism, and customer-focused claims resolution.

  Benefits:

  • Fully remote work arrangement.
  • Competitive annual compensation: approximately CAD $66,200–$107,150, with the final offer based on skills and experience.
  • Flexible work arrangements designed to support work-life balance.
  • Employee discounts, including 15% off auto and property insurance plus discounts on other products and services.
  • Good Office program, providing up to $400 toward eligible home-office equipment.
  • Student loan payment matching program for eligible government student loans.
  • Comprehensive retirement savings program with employer-matched contributions.
  • Annual wellness allowance supporting health and well-being.
  • Personal reflection day.
  • Tuition reimbursement opportunities.
  • Opportunities to participate in community initiatives, charitable activities, and giving-back programs.
  • Workplace accommodation support for employees who require adjustments during the employment process.
  • A collaborative environment f