Cash Application Specialist

Job Overview:

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within cash application processes. The Cash Application Specialist will be responsible for accurately processing and posting incoming payments to customer accounts, assist with chargebacks and disputes and virtual payments, and assist with collections. This role plays a critical part in the accounts receivable process, ensuring timely and correct application of funds to maintain healthy cash flow and financial records.

Essential Duties & Responsibilities:

• Process and post customer payments (checks, ACH, wire transfers, credit cards, Autopay).
• Match payments to invoices and resolve discrepancies or unapplied cash.
• Maintain accurate records of cash receipts and account adjustments.
• Collaborate with collections, sales, and customer service teams to resolve payment issues.
• Perform daily reconciliations and prepare reports on cash application activities.
• Investigate and resolve short payments, misapplied funds, and deductions.
• Assist with collections, chargebacks & disputes, and posting of virtual payments as needed
• Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams.

Requirements & Skills:

• 2–3+ years of experience in cash application or accounts receivable.
• Salesforce and NetSuite experience preferred.
• Strong attention to detail and analytical skills.
• Excellent customer service orientation and interpersonal skills.
• High proficiency or fluency in English (written and verbal).
• Superior critical thinking, analytical, and problem-solving skills.
• Familiarity with banking procedures and online payment systems.
• Excellent communication and problem-solving abilities.
• Experience with Microsoft Excel is required, with a preference for proficiency in VLOOKUP, pivot tables, and basic formulas.

Education:

• Bachelor’s Degree in Finance, Accounting, or a business-related discipline preferred.