Carrier Operations Representative
About the role
About Zelh
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
About Our Client
Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.
Role Overview
The Carrier Operations Representative will collaborate closely with Carrier Sales Representatives to ensure smooth and timely service for both the company’s customers and carriers. This role supports high-volume sales operations by managing critical shipment information, monitoring carrier communications, and addressing issues proactively. Successful candidates will demonstrate excellent multitasking abilities, a strong work ethic, and an eagerness to grow within the transportation industry.
Key Responsibilities
- Shipment Tracking & Documentation: Accurately update and document shipment statuses in internal systems. Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.
- Communication & Escalations: Contact carriers to obtain time-sensitive updates and log information appropriately. Manage team email, responding to both internal and external requests in a timely manner. Proactively identify and communicate issues to relevant teams for quick resolution.
- Support Carrier Sales Operations: Assist Carrier Sales Representatives by ensuring smooth operations across their book of business. Collaborate with internal departments and maintain a professional attitude while working under pressure.
- Continuous Learning & Improvement: Stay informed about industry trends, including seasonal and geographic freight dynamics. Be open to learning and mastering the company’s proprietary technology and systems.
- Team Contribution: Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success. Support co-workers and management by fostering a collaborative work environment.