Care Support Coordinator (Temporary) - Future Opportunities

Our mission: to eliminate every barrier to mental health.

At Spring Health, we are on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology empowers us to deliver the right care at the right time—whether it is therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally.

Please note: We don't have an active opening for this role right now, but we're building a pipeline of Care Support Coordinators for when we do. If this sounds like you, we'd love to stay connected!

The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7 hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role.

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead.

You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.

• 8:00 AM-4:00 PM EST
• 9:00 AM-5:00 PM EST
• 10:00 AM-6:00 PM EST
• 12:00 PM-8:00 PM EST
• 3:00 PM-11:00 PM EST

What you’ll do:

• Supporting an estimated 7 hours daily on telephonic support to our members and providers.
• Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules.
• De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures.
• Provide timely and effective support to members and providers.