Care Specialist I, LHCSA (Remote)

Department & Position Overview

The Care Specialist is responsible for managing and coordinating home care services for patients in accordance with LHCSA (Licensed Home Care Services Agency) regulations. This role ensures continuity of care, compliance with EVV requirements, and effective communication between patients, aides, insurance plans and internal teams. The Care Specialist plays a critical role in service oversight and maintaining high-quality patient care.

Every Day You Will:

• Coordinate and manage patient care and service delivery in accordance with LHCSA regulations and individualized care plans
• Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear and timely communication
• Schedule, assign, and maintain appropriate staffing coverage, including managing callouts, emergencies, and shift changes
• Match aides to patients based on skills, availability, and patient needs to ensure quality care
• Monitor and enforce compliance with Electronic Visit Verification (EVV) requirements, including proper clock-in/clock-out practices
• Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance standards
• Ensure all services are delivered within authorized hours and in alignment with regulatory requirements
• Respond to and resolve patient, family, and aide concerns in a timely and professional manner
• Escalate clinical, operational, or compliance-related issues as appropriate
• Maintain accurate and timely documentation of all interactions, incidents, and updates in the system
• Track and report service gaps, compliance issues, and performance metrics
• Ensure records meet LHCSA, Department of Health (DOH), and internal audit standards

Ideal Candidate Will Possess:

• High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)
• 1+ years of customer service in a high volume call center environment, healthcare or homecare agency
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
• A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
• Ability to organize, set priorities and manage time effectively