Care Professional HR Associate

About the role:

As an HR Associate, you will respond to a high-volume of Care Pro inquiries across the employee lifecycle, including employment status changes, payroll and benefits, records keeping, policies and process, and maintaining compliance with government labor laws and regulations. This is a highly operational role that will require you to draw from your foundational knowledge of HR best practices to resolve inquiries and issues while delivering exceptional service and adhering to employment laws and best practices. This role requires a hands-on approach in investigating and resolving Care Pro (CP) complaints, identifying trends, and driving improvements in HR processes. If you are a problem solver who thrives in a fast-paced environment, this could be the role for you!

This is a remote position

The role follows a Tuesday - Saturday schedule, 8:30 a.m. to 5:00 p.m. Central Time Zone. Flexibility to occasionally respond during evenings or weekends may be required.

As a Care Professional HR Associate at Honor you will:

Manage HR Escalations & Issue Resolution

• Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution, ensuring timely and effective outcomes.
• Act as a key escalation point for employee relations concerns, ensuring appropriate de-escalation and resolution.
• Assist in resolving CP complaints and escalate complex issues to senior HR team members as needed.
• Identify trends in CP concerns and flag opportunities for process improvements to leadership.

Provide HR Support and Process Ownership

• Manage high-volume ticket processing (~100 tickets weekly) while maintaining quality and responsiveness.
• Ensure timely responses to HR inquiries via phone, email, and text within the standard 24-hour SLA, including thorough documentation.
• Collaborate cross-functionally with Payroll, Compliance, and Operations to troubleshoot payroll and benefits issues, including timekeeping and wage concerns.
• Review and approve pending HRIS changes in Dayforce, ensuring accuracy in payroll-related updates such as direct deposit changes, wage adjustments, and sick leave requests.
• Lead the full infection control cycle, ensuring CPs meet clearance requirements before returning to work.
• Oversee the initial lifecycle stages of non-work-related injuries or illnesses, including requests for the ADA interactive process.
• Initial ownership of intake for all leave of absence requests, including personal, medical, and FMLA, ensuring compliance with Honor policies.
• Manage employee status changes, including resignations, terminations, and necessary documentation, while proactively communicating impacts to stakeholders to minimize staffing disruptions.

Offer Strategic Support & Continuous Improvement

• Identify opportunities for process improvements and contribute to the development of HR policies and best practices.