Care Coordinator

What you’ll be doing

The successful candidate will possess excellent communication and customer service skills, be highly organized, and have the ability to multi-task and prioritize tasks appropriately. A background in healthcare or customer service is preferred but not required.

• Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You'll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high-quality digital physical therapy services.
• Drive member engagement from enrollment through program completion.
• Collaborate with Physical Therapists and be a trusted go-to resource for members.
• Establish human connections with members, and provide personalized support across their participation in Sword's virtual health program.
• Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly.
• Participate in outreach campaigns, encouraging members to continue their progress in the program.
• Learn individual member communication preferences and tailor interactions to meet members' needs.

What you need to have

• Bachelor's Degree or 2 years relevant experience in service-based environment preferred.
• 1+ years of experience in either Tech Support, Call Center, Support, or Customer Service.
• Empathetic critical thinking.
• Thrive in a fast-paced environment.
• Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality.
• Listen and type, and talk and type, simultaneously.
• Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization.
• Proficiently use of Google Suite (Docs, Sheets, Slides).