Care Coordinator

Role Overview

As our Care Coordinator, you will serve as the first point of contact for patients navigating their digestive health journey at Oshi Health, managing inbound communications across phone, email, chat, and SMS. You will act as a key liaison between patients and their multidisciplinary care team, delivering a seamless, compassionate, and efficient experience that directly supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love solving problems in real time, and are passionate about making patients feel heard and supported, we would love to meet you.

What You'll Do: Key Responsibilities

• Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
• Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
• Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
• Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
• Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
• De-escalate challenging interactions with professionalism and empathy.