Care Coach Lead

About the Role

As the Care Coach Lead, you will oversee a team of care coaches and be responsible for ensuring the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, ensuring that all care coaches are supported in their professional development while maintaining a high standard of care. This role involves both direct service and leadership responsibilities, collaborating with clinical teams to help clients navigate their mental health journey.

Responsibilities

• Lead, train, and support a team of care coaches in their daily responsibilities.
• Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.
• Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.
• Conduct regular team meetings and 1:1s to provide ongoing feedback and support.
• Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.
• Assist in the onboarding and ongoing training of new care coaches.

Requirements

• Minimum 2 years working experience in a Crisis position as a Supervisor
• Available evenings (until 9p MST) and Saturdays
• Prior management experience
• Experience in a KPI driven environment
• Clinical background or licensure a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.