Campaign Operations Manager

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About the Team

The global demand campaigns team at Stripe is responsible for delivering marketing campaigns that build awareness and engagement for our various audiences, solutions, and products worldwide. Campaign operations serve as the crucial engine for these campaigns, ensuring operational rigor and process standardization through scalable, end-to-end workflows. We are actively reimagining the campaign lifecycle through AI-powered automation—and this role will be at the center of that transformation.

Responsibilities

• Collaborate with global, regional, and channel teams to architect and implement scalable operating models to support the end-to-end campaign lifecycle, from initial strategy and planning through execution, measurement, and optimization, ensuring seamless integration across various functions and geographies.
• Consistently monitor and analyze the campaign production supply chain including tracking all key stages, handoffs, and friction points to drive meaningful efficiency gains.
• Build and maintain an AI automation roadmap for the campaigns function, identifying high-impact opportunities to replace manual processes with intelligent, scalable solutions.
• Lead the development, documentation, communication, and rollout of new or optimized internal processes in partnership with cross-functional teams.
• Evaluate and implement new tooling, technologies, and systems to enhance campaign operational efficiency including integration and adoption of selected systems.
• Track, analyze, and report out on key operational metrics and campaign performance, clearly communicating the health of the campaign supply chain, the impact of operational improvements, and the overall effectiveness of campaigns.

Ideal Candidate

• Deeply understands marketing, its varied disciplines, and how they all work together
• Has hands-on experience deploying AI tools such as LLMs, agentic workflows, AI-powered project management, and intelligent automation platforms to improve efficiency and streamline campaign production
• Excels in leading and driving large, complex, global programs or initiatives
• Has expert-level grasp of change management