Business Travel Consultant (English Speaking) - Out of Hours
About the role
Business Travel Consultant (English Speaking) - Out of Hours
Navan - Business Travel Solutions & Expense Management
Navan - Business Travel Solutions & Expense Management
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Business Travel Consultant (English Speaking) - Out of Hours
Remote (Portugal)
Department
Global Operations and Service (GOS)
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. The working hours will be between 12pm-2am covering US hours.
What You’ll Do
Provide top-tier travel support via chat, calls, and emails
Maintain up-to-date knowledge on suppliers, destinations, and systems
Quickly assess customer needs, urgency, and preferences
Accurately handle hotel, flight, car, and rail bookings
Guide customers in self-service options on the Navan platform and app
Respond promptly, meeting SLA expectations
Follow company and customer policies, ensuring global compliance
Give feedback to stakeholders on goal progress and key processes
Participate in team meetings on products, suppliers, and industry updates
Stay current on travel industry best practices
Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For
Experience
: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) –
Both mandatory
Language
: Fluency in English - both written and verbal
Customer Service
: Background in contact center or customer-facing roles
Tech Skills
: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Availability
: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
Skills
: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Attitude
: Empathetic, professional, and excellent at communicating verbally and in writing
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight
Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights
If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email
here
. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our
Candidate Privacy Notice
for more information about our processing of personal data, and your rights.
About Navan
Navan (Nasdaq: NAVN) is the global AI-powered
business travel
and
expense
platform that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on.
See how Navan customers benefit
and learn more at
navan.com
.
Culture of Excellence
Our team is our competitive edge — a high-performance group of smart, driven people committed to winning together. This dedication to excellence is why we’ve been recognized as a
Best Place to Work by Built In
(2023–2026), a
G2 Best Global Software Company
(2025–2026),
Forbes Cloud 100
(2022–2025), and
CNBC Disruptor 50
(2022–2025). At Navan, we provide an environment where top talent excels, offering the autonomy and fast-paced trajectory needed to build a defining career and do the best work of your life.
Our Benefits
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support*, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Workplace Policy
Navan believes in the value of in-person connections, whether that’s sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. In-office perks such as company-provided lunches and happy hours create a strong team environment to help you do your best work. Our employees work from the office four days a week. Please expect this policy for all roles that are tied to an office.