Business Systems Analyst – Enterprise Demand & Intake

Accountabilities:

• • Provide business systems analysis support across a defined business or process area, helping stakeholders translate objectives and challenges into actionable solutions.
  • Work closely with business stakeholders and process owners to understand priorities, operational requirements, existing workflows, and improvement opportunities.
  • Conduct requirements analysis through stakeholder interviews, document and artifact reviews, business process analysis, task and workflow analysis, and other discovery techniques.
  • Develop detailed process documentation, including business requirements, system requirements, process flows, use cases, and workflow descriptions.
  • Evaluate existing processes and systems to identify inefficiencies, gaps, dependencies, and opportunities for optimization.
  • Support the development of business cases for system enhancements and new processes, including feasibility studies and cost-benefit analyses.
  • Contribute to initiative planning, solution design, feasibility assessments, and the evaluation of potential impacts on existing systems and business processes.
  • Collaborate with internal and external users to understand business concerns and develop practical, sustainable solutions.
  • Maintain strong working relationships with business and IT teams to facilitate effective communication, requirements gathering, implementation, and ongoing support.
  • Support end-user training and help develop materials and processes that enable successful adoption of new systems and workflows.
  • Respond to end-user process questions and partner with IT teams to investigate issues, identify root causes, and coordinate appropriate corrections.
  • Use data and analytical insights to support recommendations, prioritize improvements, and inform business and technology decisions.

  Requirements:

  • 3+ years of relevant experience in business systems analysis, business analysis, process improvement, systems implementation, or a related discipline.
  • Associate's or Bachelor's degree, preferably in business, information systems, technology, analytics, or a related field, or equivalent professional experience.
  • Strong knowledge of SQL querying and databases, with the ability to work with data to investigate business questions and support analysis.
  • Proficiency with Microsoft Office, Google Docs, Microsoft Teams, and other productivity and collaboration tools.
  • Experience gathering, documenting, and validating business and system requirements.
  • Strong understanding of business process mapping, workflow analysis, use cases, and process documentation.
  • Ability to analyze complex business problems, identify root causes, assess impacts, and recommend practical solutions.
  • Strong analytical and problem-solving skills, with the ability to interpret data and translate findings into actionable recommendations.
  • Excellent written and verbal communication skills, including the ability to facilitate meetings and present ideas, findings, and recommendations to technical and non-technical audiences.
  • Strong stakeholder management and collaboration skills, with the ability to build productive relationships across business and IT teams.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and follow initiatives through to completion.
  • Proactive, customer-focused, and solutions-oriented approach to business analysis and process improvement.
  • Comfortable working independently in a remote environment while remaining highly collaborative and responsive to stakeholders.

  Benefits:

  • Remote work: Fully remote opportunity for candidates based in eligible U.S. states, including AL, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, and UT.
  • Medical, dental, and vision insurance available from the start of employment.
  • Annual bonus opportunity based on organizational performance.
  • Life insurance coverage for employees and eligible family members.
  • Paid time off, including vacation, holidays, and personal/sick days.
  • 401(k) plan with a 100% company match from day one, up to 5% of eligible compensation.
  • Group legal plan with identity theft protection.
  • Tuition reimbursement of up to $5,250 during the first year.
  • Annual community support initiatives benefiting organizations across the United States.
  • Associate recognition and awards programs.
  • Opportunities for career advancement and professional growth.
  • Collaborative and supportive work environment.
  • Free company services for eligible employees living within a serviceable area.
  • Additional monthly stipend of up to $75 for eligible Phoenix-based associates.