Business Process Analyst Sr./Scrum Master

Accountabilities:

• • Facilitate Agile ceremonies, including Scrum meetings, sprint planning, backlog refinement, and retrospectives, helping teams maintain momentum and continuous improvement.
  • Manage and organize Jira tasks across multiple Scrum and Kanban teams while tracking sprint progress, dependencies, and commitments.
  • Serve as a liaison between teams and stakeholders, ensuring effective communication, resolving impediments, and maintaining alignment throughout delivery.
  • Analyze existing business processes and identify opportunities to improve efficiency, operational performance, automation, and strategic alignment.
  • Collaborate with cross-functional stakeholders to gather, document, validate, and translate business and functional requirements into actionable user stories.
  • Develop detailed user stories, acceptance criteria, process flows, and supporting documentation to guide solution development and implementation.
  • Partner with business leaders, subject matter experts, technical teams, data analysts, and operational teams to ensure requirements are understood and delivered accurately.
  • Maintain structured documentation and connected project artifacts in Confluence while using Jira to provide clear visibility into requirements, development, operations, and reporting.
  • Use AI productivity tools such as Claude and Copilot to support project management, prioritization, follow-up, and timely completion of commitments.
  • Support broader team initiatives and contribute to related business analysis, process improvement, and delivery activities as needed.

  Requirements:

  • Bachelor’s degree or an equivalent combination of education and professional experience.
  • At least 3 years of experience in business process analysis, business analysis, Scrum Master, or a related role.
  • Strong knowledge of Agile methodologies and frameworks, with an Agile certification such as Certified Scrum Master (CSM), SAFe Agilist, or equivalent preferred.
  • Proven ability to gather and document requirements and create high-quality user stories and acceptance criteria.
  • Hands-on proficiency with Jira and Confluence for requirements management, workflow tracking, documentation, and project coordination.
  • Strong communication, facilitation, stakeholder management, analytical, and problem-solving skills.
  • Ability to bridge business requirements and technical execution while working effectively with diverse stakeholders.
  • Experience managing multiple projects, priorities, and commitments in a fast-paced environment.
  • Familiarity with ITIL or other process improvement frameworks is a plus.
  • Experience integrating business and operational data with Jira and Confluence for traceability, reporting, or workflow automation is desirable.
  • Familiarity with refugee and immigrant populations or other social programs is considered an advantage.
  • Ability and willingness to use AI tools thoughtfully to improve productivity, organization, and execution.
  • U.S. citizenship is required, along with eligibility to obtain and maintain BI Full 6C (T4) public trust clearance.
  • This is a fully remote position with no regular travel requirements.

  Benefits:

  • Annual salary range of approximately $102,000–$138,000, depending on experience, location, and contractual requirements.
  • Full-flex work week and remote work environment.
  • 401(k) plan with company matching.
  • Medical plan options, including plans with Health Savings Accounts.
  • Dental and vision insurance options.
  • Paid vacation, sick, personal, and holiday leave.
  • Paid parental, military, bereavement, and jury duty leave.
  • Paid family leave of up to 160 hours during a rolling 12-month period for eligible employees.
  • Life insurance, short- and long-term disability coverage, and accidental death and dismemberment benefits.
  • Additional voluntary or employer-provided coverage, including critical illness and personal accident insurance.
  • Internal career mobility support and professional development opportunities.
  • Collaborative teams and opportunities to work with emerging technologies and complex mission-focused initiatives.