Business Operations Manager, Systems & Automation

Accountabilities:

• • Build systems that streamline new-location activation and onboarding, reducing manual coordination and enabling activation capacity to scale with business growth.
  • Develop reporting and data pipelines for client reporting and billing preparation, enabling teams to review and approve outputs rather than manually assemble them.
  • Build revenue reporting and forecasting visibility that gives leadership and clients an up-to-date understanding of performance against plan.
  • Own cross-functional data and integrations, including commercial and contract information, ensuring consistent and reliable data across the systems where it is used.
  • Lead system adoption and enablement by training impacted employees, communicating system capabilities and limitations, and ensuring new solutions are successfully integrated into day-to-day workflows.
  • Establish and manage a transparent intake and prioritization process for system and automation requests across the organization.
  • Conduct discovery with department heads and individual contributors to understand real operational pain points before defining solutions.
  • Design connected systems rather than isolated scripts or one-off automations, creating reusable foundations for future projects.
  • Build solutions incrementally, starting with practical components that deliver measurable value and expanding them over time.
  • Apply a thoughtful automation philosophy by automating mechanical work while preserving human judgment for decisions that require context or nuance.
  • Design reliable fallback processes and consider failure scenarios when developing automated workflows.
  • Write specifications, develop and maintain integrations, and take ownership of systems after deployment, including troubleshooting and resolving failures.
  • Maintain clear technical and operational documentation so systems can be understood, maintained, and extended by others.

  Requirements:

  • 4+ years of experience in operations, revenue operations, sales operations, business systems, implementation, or a related function, with demonstrated experience building tooling rather than solely managing processes.
  • Proven track record of shipping operational or business systems that were adopted and actively used, with direct ownership of their performance and ongoing maintenance.
  • Strong software development capabilities, including writing and maintaining APIs, working regularly in a code repository, querying production databases with SQL, and scripting against third-party APIs.
  • Strong familiarity with AI-assisted development and productivity tools, including Claude or comparable AI technologies.
  • Ability to understand the complete customer lifecycle, from commercial agreement and activation through live operations, revenue recognition, and billing, and identify how data flows across each stage.
  • Strong understanding of systems thinking, integrations, workflow design, automation, and data consistency.
  • Ability to work effectively with both senior stakeholders and frontline employees, translating business problems into practical technical solutions.
  • Strong discovery and problem-solving skills, with a preference for observing and understanding an existing process before determining what should be built.
  • Comfort working independently in an environment where requirements may be incomplete and priorities evolve.
  • Strong communication, documentation, and stakeholder-management skills.
  • Ability to take full ownership of systems and outcomes, including diagnosing and resolving issues after launch.

  Nice to Have

  • Experience in parking, hospitality, travel, or another operationally complex, multi-channel business.
  • Experience integrating systems that were not originally designed to work together, including managing different data formats, frequencies, and definitions.
  • Experience as the first or only person responsible for business systems, automation, or similar operational technology initiatives.

  Benefits:

  • $115,000–$145,000 annual salary range.
  • Equity through stock options included as part of offers at every level.
  • Fully remote work from anywhere in the United States.
  • 10 a.m. to 6 p.m. Eastern collaboration window, with flexibility outside those hours.
  • Health, dental, and vision coverage with employer contributions.
  • Paid time off.
  • Significant autonomy over systems, automation priorities, and what gets built next.
  • Opportunity to create scalable infrastructure that continuously reduces manual work and gives time back to teams.
  • A high-ownership environment where the systems you build become foundations for future growth.