Business Operations Manager

Accountabilities

• • Own the communications technology stack end to end, including Customer.io for segmentation, Liquid templating, lifecycle and transactional campaigns, and the supporting data pipeline.
  • Manage Front for email routing, triage, automation, and converting high-volume inbound communications into actionable operational insights.
  • Administer Dialpad and develop meaningful insights from telephony and conversation data to improve customer communications.
  • Build, operate, and expand production AI systems, including AI email agents, AI-powered help center chat, and new agent workflows across operations and go-to-market teams.
  • Establish quality standards for customer-facing communications, including AI evaluation methods, guardrails, staged releases, monitoring, and production-readiness criteria.
  • Work independently across Salesforce, including objects, flows, reports, and business-impacting automations.
  • Use SQL against production data warehouses to analyze performance, target communications, and measure the effectiveness of initiatives.
  • Build and maintain workflows using n8n and integrate Salesforce, communications platforms, LLM APIs, and other operational systems.
  • Work with APIs, webhooks, data synchronization processes, and unfamiliar systems to create reliable connections across the operations technology stack.
  • Identify operational problems proactively, investigate root causes, and implement scalable solutions rather than relying on manual workarounds or ticket-based processes.
  • Own the processes and outcomes associated with the systems under your domain, while partnering effectively with other teams to drive adoption and organizational change.

  Requirements

  • 3–6 years of experience in marketing operations, revenue operations, business operations, or another systems-focused role, with demonstrated ability to deliver meaningful operational improvements.
  • Hands-on experience building and deploying AI-powered workflows or agents in production, including familiarity with prompt regressions, evaluation, failure modes, guardrails, and reliability considerations.
  • Strong expertise in at least one customer communications platform such as Customer.io, Braze, Iterable, or a comparable solution, including templating and data integration capabilities.
  • Working proficiency with SQL and demonstrated experience administering Salesforce or a comparable CRM at the object, workflow, and automation level.
  • Strong communication judgment and attention to detail, particularly when managing written or spoken communications delivered directly to customers.
  • An ownership-oriented mindset, with a willingness to debug problems directly, investigate root causes, and take responsibility for systems within your area.
  • Strong problem-solving skills and the ability to operate effectively in ambiguous, fast-changing environments.
  • Experience with n8n, Zapier, or similar workflow automation platforms is a plus.
  • Insurance or fintech operations experience is advantageous.
  • Experience as the sole or founding owner of a system or operational technology domain is a plus.
  • Experience designing and implementing system integrations is preferred.
  • Previous experience in Sales Operations, Marketing Operations, or Revenue Operations is beneficial.
  • Candidates must be authorized to work in the United States without current or future visa sponsorship.

  Benefits

  • Base salary of $115,000–$140,000, depending on experience, skills, qualifications, and other relevant factors.
  • Competitive total rewards package including equity.
  • Insurance coverage with select plans available at no cost to employees.
  • 401(k) with an annual company match.
  • 20 days of paid time off, increasing to 25 days after two years.
  • Generous paid parental leave.
  • $500 annual home office stipend.
  • $75 monthly internet stipend.
  • Professional development opportunities.
  • Remote-first working environment with investment in in-person collaboration.
  • Opportunity to join an early-stage insurance technology company with significant opportunities for professional growth.