Business Operations Manager, Customer Success

Accountabilities:

• • Partner with Technical Success leaders across global regions to manage business operations cadences, track priorities, and provide clear visibility into organizational performance.
  • Support resource management and capacity planning, helping leaders align workforce coverage, workload, and investments with evolving business requirements.
  • Lead the preparation and coordination of Monthly Business Reviews, Quarterly Business Reviews, and Annual Operating Planning activities.
  • Develop, maintain, and improve KPIs, dashboards, scorecards, and performance reports that translate operational data into actionable leadership insights.
  • Analyze business performance, identify trends and opportunities, and support data-driven decision-making across the Technical Success organization.
  • Manage operational initiatives and projects from planning through execution, ensuring strong follow-through, clear communication, and timely delivery.
  • Identify and implement practical AI and automation opportunities that improve reporting, workflows, productivity, and the scalability of business operations.
  • Build strong relationships with cross-functional stakeholders by providing responsive, consistent, and well-structured operational support.

  Requirements:

  • 3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related operational discipline.
  • Demonstrated experience with business planning, resource management, reporting, KPI management, business reviews, and operational analysis.
  • Experience supporting operating cadences and business processes within cross-functional, customer-facing, or rapidly growing organizations.
  • Proven ability to build and maintain dashboards, metrics, scorecards, and business insights that support leadership decisions.
  • Demonstrated curiosity and hands-on exploration of AI tools, with experience applying new technologies to improve workflows, productivity, or problem-solving.
  • Strong project management and execution skills, with the ability to take initiatives from planning through completion.
  • Strong analytical and problem-solving capabilities, with comfort interpreting data, identifying trends, and translating findings into recommendations.
  • Excellent communication and collaboration skills, with the ability to build trust and work effectively with senior leaders and cross-functional stakeholders.
  • Ability to thrive in ambiguous, fast-moving environments while bringing structure, organization, prioritization, and follow-through to evolving needs.
  • Preferred: experience in B2B SaaS or technology, particularly within Customer Success, Technical Success, Customer Support, Professional Services, or another post-sales function.
  • Preferred: experience supporting leadership teams through business reviews, workforce planning, or operational programs in a high-growth environment.

  Benefits:

  • Base salary range of $108,500–$155,000 USD, depending on role-related skills, experience, education, training, and location.
  • Eligibility for additional compensation such as bonus and/or equity, where applicable.
  • Comprehensive health plans designed to support employees and their families.
  • Vacation and sick-time benefits.
  • Parental leave options.
  • Retirement savings options.
  • Education reimbursement to support ongoing professional development.
  • In-office perks and additional employee resources.
  • Remote working environment with flexibility, subject to applicable policies and role requirements.
  • Inclusive workplace focused on collaboration, belonging, accountability, and equal opportunity.
  • Reasonable accommodations and support are available throughout the recruitment and employment process.