Business Operations Analyst

WHY TEXTUS

TextUs on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and delivering measurable results, our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders.

At TextUs, every team member is empowered to make a difference. Our collaborative and data-driven culture, combined with the guidance of a proven leadership team, ensures you have the resources and support to excel. Together, we’re building the future of mobile-first, conversational engagement and redefining what’s possible for businesses and their stakeholders.

As our Business Operations Analyst, you'll play a key role in supporting the systems and processes that keep our business running smoothly. Reporting to the Revenue Operations Manager, you'll partner with teams across Sales, Marketing, Customer Success, Finance, and Operations to improve workflows, maintain business systems, and ensure our teams have the tools and data they need to be successful.

You enjoy solving operational challenges through technology, process improvement, and data. You're naturally curious, embrace new tools, and are excited to explore how automation and AI can help teams work smarter and scale more efficiently.

CORE RESPONSIBILITIES

Business Operations & Systems Support

• Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
• Support the day-to-day administration and continuous improvement of our business systems, including CRM, ERP, marketing automation, and internal tools.
• Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience.
• Help evaluate and implement new technologies and workflows as the company grows.
• Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency.

Reporting & Data Management

• Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
• Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
• Generate recurring and ad hoc reports that support business planning and decision-making.

Business Systems & Integrations

• Support our CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications.
• Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency.
• Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation.

Employee Enablement

• Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation.
• Maintain internal documentation, process guides, and knowledge base resources.
• Deliver training and ongoing support to help employees effectively use business applications.

WHO YOU ARE

• 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
• Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
• Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
• Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is