Business Analyst, Technical Enablement

Accountabilities

• • Serve as the primary point of contact for assigned client accounts, managing communication, timelines, expectations, and deliverables throughout engagements.
  • Lead client discovery sessions and meetings to gather, clarify, document, and validate business requirements.
  • Translate complex business needs into clear, actionable specifications that technical teams can use to design and deliver solutions.
  • Advise clients on standard platform functionality versus custom development, recommending best-practice approaches that maximize business value.
  • Partner closely with Technical Consultants, Client Success, leadership, and other cross-functional stakeholders to coordinate delivery and maintain project momentum.
  • Manage multiple concurrent client engagements, keeping priorities, dependencies, risks, and next steps visible and well organized.
  • Proactively identify potential delivery challenges and collaborate with internal teams to resolve issues before they escalate.
  • Build trusted, long-term client relationships through clear communication, thoughtful guidance, and consistent follow-through.
  • Contribute to continuous improvement by providing feedback on documentation, processes, client experiences, and internal ways of working.
  • Participate in a collaborative environment where questions, experimentation, knowledge sharing, and new ideas are actively encouraged.
  • Support a culture of continuous learning through cross-functional collaboration, skill development, and knowledge sharing.

  Requirements

  • 3–5 years of experience in a Business Analyst, Requirements Analyst, client-facing consulting, or similar role within SaaS, fintech, professional services, or a related technology environment.
  • Demonstrated ability to independently lead client meetings, facilitate discovery conversations, understand business challenges, and communicate the value of technical solutions.
  • Proven experience translating business requirements into actionable specifications and coordinating effectively with technical delivery teams.
  • Experience managing multiple client engagements or projects simultaneously, with strong organizational, prioritization, and time-management skills.
  • Familiarity with CRM platforms; experience with Salesforce is preferred.
  • Strong communication and presentation skills, with the ability to work effectively with both business and technical stakeholders.
  • Excellent problem-solving and analytical capabilities, combined with a practical and customer-focused mindset.
  • A collaborative approach and the ability to build positive relationships across teams and organizational levels.
  • Curiosity about technology, business processes, and opportunities for continuous improvement.
  • Comfort working independently in a fully remote environment while actively contributing to a connected, team-oriented culture.
  • An adaptable mindset, openness to feedback, and willingness to learn new tools, processes, and platform capabilities.

  Benefits

  • Competitive annual salary of $75,000–$95,000.
  • Fully remote position within the United States.
  • 20 days of paid vacation, 10 days of paid sick leave, and 3 paid personal days annually from day one.
  • 3 paid volunteering days each year.
  • Comprehensive benefits package.
  • Annual Learnbucks education and professional development stipend.
  • Dedicated onboarding support through a Practibuddy program.
  • Flexible approach to work-life integration.
  • Bi-annual in-person team summits in Chicago.
  • Opportunities for internal career growth, skill development, and advancement.
  • Direct exposure to leadership and opportunities to collaborate across departments.
  • A transparent, collaborative, and purpose-driven team culture.
  • Opportunities to contribute ideas, experiment, innovate, and participate in cross-functional initiatives.