Business Analyst

Accountabilities:

• • Gather and analyze requirements: Engage with business users to understand new requirements, enhancement requests, process challenges, and customer needs, translating them into clear functional requirements and use cases.
  • Design functional solutions: Translate business requirements into product-specific designs, configurations, detailed specifications, workflows, and supporting documentation for development and systems analysis teams.
  • Bridge business and technology: Act as a liaison between business users, internal information systems teams, application technology vendors, and other stakeholders to ensure alignment throughout the solution lifecycle.
  • Document business processes: Create and maintain functional specifications, process workflows, design documentation, use cases, and other materials required for new development, enhancements, and modifications.
  • Support application delivery: Work under management direction while independently contributing to assigned application areas, ensuring solutions meet business specifications, agreed scope, quality expectations, and delivery timelines.
  • Engage users and stakeholders: Demonstrate new functionality, gather feedback on future requirements, participate in focus groups and workshops, and maintain close alignment with customer business objectives.
  • Provide training and knowledge transfer: Deliver formal training and supporting documentation for team members and users covering new functionality, product releases, enhancements, and regulatory changes.
  • Support implementation and rollouts: Assist with activations, deployments, and rollouts while helping teams identify and resolve issues that require development or application expertise.
  • Investigate and resolve issues: Work with support teams to diagnose client questions and problems, document issues and resolutions, and share learnings to improve team productivity.
  • Maintain quality and standards: Ensure deliverables meet defined quality and defect standards while adhering to established processes, documentation requirements, and organizational standards.
  • Communicate project progress: Take ownership of assigned tasks, provide accurate and timely updates to stakeholders, proactively escalate risks or issues, and drive work through to completion.
  • Contribute to team performance: Provide data for performance metrics, actively participate in meetings, contribute meaningful insights, and share domain knowledge with colleagues to strengthen overall team capabilities.
  • Stay current: Continuously develop knowledge of assigned applications, business processes, industry requirements, vendor solutions, and relevant functional practices.

  Requirements:

  • Education: A bachelor's degree or an equivalent combination of relevant training and professional experience is preferred.
  • Business analysis experience: Approximately 2 years of practical experience providing business process and functional support for an assigned product or application is preferred.
  • Healthcare experience: 2–3 years of experience in healthcare is preferred, particularly within environments involving healthcare applications or business processes.
  • Requirements analysis: Demonstrated experience gathering, analyzing, clarifying, and translating business requirements into actionable functional solutions.
  • Documentation: Experience creating business analysis documentation, functional specifications, workflows, use cases, and related solution materials.
  • Agile knowledge: Familiarity with Agile principles and ways of working is an advantage.
  • Functional expertise: Ability to develop strong knowledge of assigned applications and understand how technology supports business processes.
  • Communication: Strong written and verbal communication skills, with the ability to communicate effectively with business users, technical teams, vendors, and other stakeholders.
  • Problem solving: Analytical and structured approach to investigating issues, identifying solutions, and supporting successful application outcomes.
  • Customer focus: Demonstrated ability to understand customer objectives and maintain a strong focus on delivering useful, high-quality solutions.
  • Ownership and initiative: Proactive, dependable, and capable of independently managing assigned responsibilities while escalating issues appropriately.
  • Collaboration: Comfortable working independently as well as with mentors, peers, support teams, development groups, vendors, and business stakeholders.
  • Adaptability: Willingness to continually expand domain knowledge, learn new application functionality, and adapt to changing business and technology requirements.
  • Travel: Ability to accommodate occasional local or other business travel when required.

  Benefits:

  • Remote work arrangement from India, with the listed location covering Pune/Baroda.
  • Full-time employment with a permanent position.
  • Opportunity to work within a healthcare technology environment and contribute to solutions that support healthcare organizations and their users.
  • Exposure to business analysis, enterprise applications, requirements engineering, Agile practices, and functional solution design.
  • Opportunities for professional development and knowledge sharing through training, workshops, vendor demonstrations, and cross-functional collaboration.
  • Opportunity to build deeper expertise in healthcare business processes and technology solutions.
  • A collaborative environment involving business users, technology teams, vendors, and support functions.
  • Potential for local and business travel, providing additional exposure to stakeholders and projects.