Brokerage Operations Associate I - ACATS
About the role
Your Role:
This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API-driven workflows. You will focus on ACATS and non-ACATS transfers, working as a key member of the Transfers team that handles incoming and outgoing account movements across our partner ecosystem.
We're looking for someone who brings deep operational expertise in account transfers, thrives in a fast-paced and ever-evolving regulatory environment, and is excited to help build out our transfers function as we transition to self-clearing. Working collaboratively with internal and external partners, you'll play a key role in delivering accurate, timely, and compliant transfer processing while shaping the procedures and controls that support business continuity. The team is 100% distributed and remote.
Things You Get To Do:
- Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
- Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
- Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors
- Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation
- Run mass account transfers and conversions, both internal and external
- Partner with engineering to automate daily self-clearing workflows
- Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
- Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
- Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned