Billing System Administrator

About the role:

8am is in search of a Billing Systems Administrator to own the configuration, design, and functionality of our core billing platforms, including Zuora, Stripe, and related systems that support our end-to-end revenue operations. As the Billing Systems Administrator, you are experienced in managing complex billing environments, including subscription lifecycle management, invoicing, payments, and financial data integrity. You are well versed in building and maintaining integrations between billing systems, Salesforce, and internally developed products, as well as leveraging automation tools like Workato to streamline processes. You are an extremely collaborative individual with the ability to communicate effectively with both technical and nontechnical stakeholders. You are a creative problem solver with a passion for optimizing systems and delivering scalable, reliable billing operations that support business growth.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Own the administration and optimization of billing systems (Zuora, Stripe), including product catalogs, pricing, subscriptions, invoicing, payments, and revenue workflows
• Ensure data accuracy and integrity across billing platforms, supporting reconciliations, month-end close, and financial reporting
• Manage system configurations, environments (dev/QA/UAT/prod), and user access to support cross-functional teams (Finance, Ops, Customer Success)
• Design and maintain integrations between billing systems, Salesforce, and internal tools, ensuring reliable and scalable data flows
• Troubleshoot system and integration issues, monitor data syncs, and resolve discrepancies across platforms
• Drive automation and process improvements using tools like Workato to streamline billing operations and the customer lifecycle
• Partner with Engineering, Finance, and Operations to enhance systems, support data migrations, and implement scalable, compliant solutions

About you:

• 2+ years of hands-on experience administering billing platforms such as Zuora, Stripe, or similar subscription billing systems
• Strong understanding of subscription billing concepts including pricing models, invoicing, payments, and revenue recognition principles
• Experience building and maintaining integrations between billing systems, Salesforce, and custom-built applications
• Hands-on experience with middleware and automation tools such as Workato (or similar platforms like Zapier, Mulesoft, etc.)
• Experience working with APIs, webhooks, and data integration patterns
• Strong business analysis and functional experience, including requirements gathering, solution design, and deployment to end users