Billing Support Coordinator

Your Opportunity

We are seeking a Billing Support Coordinator with strong experience in insurance operations, revenue cycle workflows, and patient billing support. This role sits at the center of the patient's financial journey and plays a critical role in ensuring accuracy, compliance, and clear communication across patients, payers, and internal teams.

The ideal candidate brings hands-on experience with insurance verification, prior authorizations, benefit interpretation, and payer rules, and is comfortable contributing to process improvement and SOP development as we continue to scale.

Key Responsibilities

Patient Billing & Insurance Support

• Serve as a primary point of contact for patients regarding billing, insurance coverage, invoices, and payment questions (this includes phone calls, emails and any other form of patient communication).
• Provide clear, empathetic explanations of benefits, estimates, and patient responsibility.
• Resolve escalated or complex billing inquiries with a patient-first mindset.

Insurance Operations & Revenue Cycle Support

• Perform and support insurance verification, benefit investigations, and eligibility checks for sleep-related services.
• Assist with prior authorization tracking, documentation follow-up, and payer-specific requirements.
• Support insurance claim submissions by ensuring accurate patient, payer, and service data.
• Identify payer discrepancies, denials, or policy conflicts and escalate appropriately.

Billing Accuracy & Payments

• Process patient payments and assist with payment plan setup when applicable.
• Issue, track, and reconcile invoices in collaboration with finance and operations teams.
• Maintain accurate billing and insurance records across internal systems (e.g., CRM, billing platforms).

Cross-Functional Collaboration

• Work closely with billing, clinical, operations, and patient services teams to ensure alignment between insurance workflows and patient onboarding.
• Act as a liaison when needed between internal teams and payer representatives to clarify coverage or authorization requirements.

Process Improvement & Documentation

• Contribute to SOP creation and refinement related to billing, insurance verification, and prior authorization workflows.
• Identify inefficiencies, recurring issues, or patient pain points and propose practical improvements.
• Support quality assurance efforts to ensure compliance with payer guidelines and internal standards.

Key Qualifications

• Prior experience in medical billing, insurance operations, revenue cycle, or patient financial services (healthcare environment strongly preferred).
• Hands-on familiarity with insurance verification, benefit breakdowns, and prior authorization processes.
• Experience working with Medicare and commercial payers is a strong advantage.
• Exposure to DME, sleep medicine, or diagnostic services is a plus.