Billing Specialist

The Role

As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include setting up new accounts, resolving billing issues raised by customers, working with stakeholders to request pertinent information, and participating in various projects to improve the quality of the billing process.

What You Will Do

• Gain a deep understanding of the sales process from contract inception to billing & collection.
• Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service.
• Oversee daily operations such as upgrades, cancellations, payments and refunds on the billing platform.
• Research and resolve payment variances by partnering with the customer and account managers.
• Look for process improvement and opportunities to automate tasks to streamline.
• Manage the billing cases in Salesforce.
• Open new accounts as well as make updates to existing accounts.
• Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing.
• Collaborate with parallel teams to provide support and solve issues.
• Assist in various team projects, ad hoc projects and relevant audits.
• Working cross functionally with our sales and customer success teams.

What You Need to Succeed

• 1‐3 years’ experience working in billing or accounts receivables
• Analytical, detail‐oriented, and strong organizational mindset
• Ability to pivot and multi-task when needed.
• Excellent communication skills. Must be able to provide and receive feedback.
• Positive attitude and desire to work in a space that impacts non-profit organizations.
• Ability to stay current with emerging AI capabilities and apply them directly through hands-on building and experimentation.

Nice to Have But Not Required

• Experience with: Ordway, Zuora and Salesforce

Benefits

• Health + Wellness: You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• Time Off: You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
• 401k: You'll receive a 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped right to your door. You got this. We got you.