Billing Specialist (Bilingual Spanish Speaker)

About the Role

Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.

Location Notice: This is a remote position, but we are only legally authorized to hire employees who permanently reside in one of the following US states: AZ, DC, FL, GA, IL, MA, MI, NC, NJ, OH, SC, TX, or WI. Applications from residents of states not listed here or other countries will unfortunately not be considered at this time.

Key Responsibilities

• Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
• Assist customer-facing teams with invoicing, subscriptions, and payment management topics
• Maintain accurate customer account balances
• Collaborate closely with the Accounts Receivable and Cash Collection teams
• Build and maintain professional relationships by delivering a world-class billing support experience
• Develop and maintain in-depth knowledge of Aircall’s billing and payment processes

Responsibilities

• Fluency in English and Spanish. French and German are a plus.
• 1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.
• Excellent written and verbal communication skills
• Experience with ticketing tools and support systems
• Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
• Analytical mindset with curiosity to investigate and resolve complex inquiries
• Strong time management and prioritization skills
• High level of empathy and customer orientation
• Ability to multitask across different platforms and communication channels
• Comfortable working cross-functionally in an international, multilingual, remote environment
• Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work