Billing Operations Associate

Accountabilities:

• • Support day-to-day billing operations and help ensure billing-related processes are completed accurately and efficiently.

  • Review and maintain billing information, records, and operational data with a high level of attention to detail.

  • Investigate and help resolve billing discrepancies, exceptions, and operational issues.

  • Collaborate with relevant internal teams to address billing questions and ensure issues are followed through to resolution.

  • Help maintain consistent operational processes and identify opportunities to improve accuracy, efficiency, and scalability.

  • Manage assigned operational tasks and priorities while meeting established timelines and quality expectations.

  • Contribute to a collaborative and inclusive working environment by communicating clearly and supporting cross-functional initiatives.

  Requirements:

  • Experience in billing operations, finance operations, accounts receivable, accounting support, customer operations, or a related field would be valuable.

  • Strong attention to detail and a methodical approach to handling financial and operational information.

  • Ability to analyze information, identify discrepancies, and follow issues through to resolution.

  • Strong organizational and time-management skills, with the ability to manage multiple priorities.

  • Clear written and verbal communication skills and the ability to collaborate effectively with colleagues across different teams.

  • Comfort working with operational systems, spreadsheets, and business tools used to manage billing or financial information.

  • Ability to work independently while also contributing effectively within a team environment.

  • Adaptability and willingness to learn new processes, systems, and workflows in a fast-changing technology environment.

  • Commitment to accuracy, confidentiality, and consistent execution of operational responsibilities.

  Benefits:

  • Flexible work environment with opportunities for in-office, flex, or remote work, depending on role and location.

  • Inclusive workplace designed to welcome people with diverse backgrounds, perspectives, and experiences.

  • Commitment to accessibility and reasonable accommodations throughout the hiring process.

  • Equal employment opportunity and a workplace that prohibits discrimination on legally protected grounds.

  • Opportunity to work in a collaborative technology environment supporting a large-scale consumer platform.

  • Additional compensation, healthcare, paid leave, retirement, and other role-specific benefits were not provided in the supplied job description and should be confirmed with the hiring team.