Billing & Collections Specialist

Accountabilities:

• • Manage the billing inbox, respond to customer billing questions, and process billing-related change requests.
  • Process and post paper checks, deposits, and electronic customer payments accurately and on time.
  • Monitor overdue accounts and conduct proactive collection calls to support timely payments.
  • Manage service disconnect requests, customer success cases, and billing cases through the company’s platform.
  • Review and process overage billing, ensuring customer usage overages are accurately identified and applied within the appropriate billing cycles.
  • Use credit risk information from tools such as Creditsafe and Dun & Bradstreet to inform collections strategies and account management decisions.
  • Coordinate collections escalations with external collection agencies and legal teams when necessary.
  • Leverage AI tools such as Claude to automate billing workflows, create payment and invoice snapshots, improve case documentation, and increase team efficiency.
  • Track and report customer billing, payment, and case activity while identifying emerging trends, risks, and collection issues.
  • Analyze billing and collections procedures and recommend opportunities for continuous improvement.
  • Document billing and collections processes to support training, consistency, and future team scalability.
  • Build positive customer relationships while promoting professional, responsive, and service-oriented interactions.
  • Collaborate with finance, operations, and other internal teams on billing and accounts receivable activities.
  • Take on additional responsibilities and projects as needed to support team and organizational objectives.

  Requirements

  • Associate’s degree in Finance, Accounting, or a related field, or 3–5 years of relevant billing and collections experience.
  • Strong understanding of billing, accounts receivable, collections policies, and related procedures.
  • Experience working for a telecommunications or IT services organization is preferred.
  • Experience processing circuit and service disconnect requests is preferred.
  • Experience using billing systems such as NetSuite or similar platforms.
  • Familiarity with credit reporting and risk management tools such as Creditsafe or Dun & Bradstreet is preferred.
  • Experience using AI tools such as Claude or similar platforms to improve workflow efficiency is preferred.
  • Strong Microsoft Excel skills, including the ability to manipulate, analyze, and interpret datasets.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Strong conflict-resolution, analytical, and problem-solving abilities.
  • Exceptional attention to detail and accuracy when handling billing, payment, and account information.
  • Strong time-management and organizational skills, with the ability to prioritize competing tasks and multitask effectively.
  • Collaborative, team-oriented approach with respect for colleagues and customers.
  • Willingness to support additional projects and responsibilities as business needs evolve.
  • Proactive mindset with the ability to embrace change, identify improvements, and contribute new ideas.
  • Comfortable working in a fast-paced, rapidly growing, startup-style environment.
  • Ability to work U.S. Eastern Time hours is preferred.

  Benefits

  • Work arrangement: 100% remote position.
  • Career growth: Opportunities to develop within a rapidly growing technology organization.
  • Innovation-focused environment: A workplace that encourages new ideas, innovation, and process improvements.
  • Meaningful impact: Direct contribution to customer billing experiences and the organization’s financial health.
  • Flexible time off: Flexible PTO to support work-life balance.
  • Team culture: Opportunities to participate in fun company events and team activities.
  • Employee referral bonuses: Referral incentives for helping bring new talent to the organization.
  • Technology exposure: Hands-on experience with billing platforms, credit risk tools, data analysis, automation, and AI-assisted workflows.