Bilingual Sales & Customer Service Representative

Accountabilities:

• • Handle a steady volume of inbound calls from prospective students, explaining services, packages, pricing, and inclusions clearly in English or Spanish.
  • Make outbound calls to leads, previous inquiries, and prospective students who have not yet enrolled.
  • Follow up with students who have completed the classroom portion of Driver's Education and convert them into scheduled and paid driving lessons.
  • Address objections related to pricing, scheduling, and customer hesitation with patience, confidence, and persistence.
  • Present package benefits and pricing persuasively and close sales in either English or Spanish.
  • Communicate student progress to parents and identify appropriate opportunities to recommend additional lessons or packages.
  • Coordinate driving lesson schedules across a limited vehicle fleet and instructors with varying availability and employment arrangements.
  • Follow up with students regarding missing or incomplete documents and ensure required paperwork is ready before scheduled lessons.
  • Maintain accurate and up-to-date scheduling records while minimizing conflicts, gaps, and missed appointments.
  • Respond accurately to customer questions regarding scheduling, policies, and procedures.
  • Resolve customer concerns and complaints professionally to support satisfaction and retention.
  • Consistently document calls, leads, follow-ups, scheduled lessons, and outcomes, even while operating without a dedicated CRM.
  • Assist with basic bookkeeping tasks using QuickBooks when required.
  • Adapt to new CRM, scheduling, and operational systems as they are introduced.

  Requirements:

  • 2+ years of experience in customer service, sales, or a related role, ideally involving significant phone-based interaction.
  • Demonstrated ability to manage a consistent volume of inbound and outbound calls.
  • Proven track record of meeting sales or conversion targets, rather than focusing solely on service metrics.
  • Fluent spoken and written English and Spanish, with mandatory C1–C2 English proficiency.
  • Ability to switch naturally between English and Spanish during customer conversations.
  • Confident communicating pricing, explaining service options, handling objections, and closing sales in both languages.
  • Strong phone presence with clear, professional, warm, and persuasive communication skills.
  • Excellent active listening and objection-handling abilities, particularly in a sales-focused environment.
  • Highly organized and capable of managing sales follow-up, scheduling, documentation, and customer communication simultaneously.
  • Comfortable working without a dedicated CRM and adaptable to new systems as operational processes evolve.
  • Self-motivated and proactive, particularly when conducting outbound calls and following up on leads.
  • Resilient and persistent when handling rejection or extended sales cycles.
  • Comfortable learning and using Square, RingCentral, Excel or Google Sheets, and Trello.
  • Basic familiarity with QuickBooks is a plus.
  • Previous experience in a call center, telesales, driving school, education services, or another service-based business is preferred.
  • Experience with scheduling systems and basic bookkeeping is an advantage.
  • Able to maintain a dedicated, quiet workspace, reliable high-speed internet, and a professional headset for phone-based work.
  • Available during business hours to support both inbound and outbound calling and meet agreed sales and call activity targets.

  Benefits:

  • Fully remote, full-time position.
  • Salary of $600–$800 per month.
  • Phone-first role with direct responsibility for sales conversion and customer experience.
  • Opportunity to work across sales, customer service, scheduling, and business operations.
  • Opportunity to contribute to a growing service business and help improve its operational systems.
  • Exposure to bilingual customer interactions and a diverse customer base.
  • Opportunity to develop experience with sales, scheduling, lead management, and CRM-related tools.
  • Remote work environment offering flexibility and independence.