Bilingual Remote Patient Representative (Full-Time)

About Diana Health

Diana Health is a network of modern women's health practices working in partnership with hospitals to reimagine the maternity and women's healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health providers are well-supported to bring their very best to the work they love.

We are an interdisciplinary team joined together by our shared commitment to transform women's health. Come join us!

Role Description

We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and contributing to the smooth operations of multiple busy women's health practices. This individual is outgoing and detail-oriented, and has strong problem-solving skills to tackle challenges with empathy and creativity.

What you'll do:

Serve as overflow support to multiple practices by, answering and working incoming calls and messages

• Answer and triage incoming phone calls and app messages from our current patients
• Act as the second line of call for incoming calls from new patients
• Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
• Check and respond to voicemail and after hours messages

Support patient scheduling:

• Schedule patients from incoming phone calls
• Conduct no show and cancelation follow-up
• Support schedule re-shuffles (e.g., when provider is called out)
• Work through appointment ticklers
• Support central communications intake and follow up through various mediums
• Other duties as assigned

Work Schedule (Eastern Standard Time Zone):

• Must be available Monday through Friday, hours between 9:00a-6:00p

Experience / Qualifications:

• Minimum of two years of medical receptionist or customer service experience and/or training
• Excellent communication skills
• Ability to solve practical problems in various situations
• Must have the ability to multitask

Benefits

• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful