Bilingual Legal Personal Injury

Role Overview

Bilingual Intake Specialist (Spanish/English) serving as the first point of contact for prospective clients in a personal injury law firm. This role is critical in delivering exceptional client service, gathering key case information, and ensuring qualified leads are efficiently onboarded.

Key Responsibilities

• Answer inbound calls, web inquiries, and chat requests from potential clients in both English and Spanish
• Conduct initial client screenings to determine case eligibility (auto accidents, slip & fall, premises liability, etc.)
• Accurately gather and document detailed case information into the firm's CRM/case management system
• Clearly explain the intake process, next steps, and required documentation to clients
• Schedule consultations and retainers with attorneys or case managers
• Follow up with prospective clients to secure signed agreements and required information
• Maintain strict confidentiality and compliance with legal and ethical standards
• Provide empathetic, professional communication to clients experiencing distress or injury
• Collaborate with attorneys and case staff to ensure smooth case handoff
• Meet or exceed daily/weekly intake and conversion metrics

Ideal Candidate

Highly organized and compassionate professional who is personable, detail-oriented, and experienced in handling high-volume inbound and outbound communications, with a strong ability to build trust with clients during stressful situations.

Shift Options

• Weekdays (Night Coverage): 6:00 PM – 3:00 AM or 11:00 PM – 8:00 AM
• Weekend Coverage: 8:00 AM – 5:00 PM, 3:00 PM – 11:00 PM, or 11:00 PM – 8:00 AM PST