Bilingual Customer Service Center Representative (English & French)

Accountabilities:

• • Provide friendly, professional, and efficient customer service in both English and French.
  • Assist customers with sales inquiries, in-store pickups, returns, and other service-related requests.
  • Listen carefully to customer concerns, identify the underlying issue, and provide appropriate and timely solutions.
  • Maintain a positive and professional attitude when handling challenging situations or working under pressure.
  • Collaborate with colleagues and other teams to resolve customer issues and ensure a consistent service experience.
  • Communicate relevant information clearly and accurately while maintaining a customer-focused approach.
  • Contribute to a positive team environment and support day-to-day customer service operations.

  Requirements:

  • At least 1 year of experience working in a customer service environment.
  • High school diploma or equivalent.
  • Fluency in both English and French, with the ability to communicate effectively with customers in both languages.
  • Strong interpersonal and verbal communication skills.
  • Excellent problem-solving abilities and a practical approach to resolving customer concerns.
  • Ability to remain calm, positive, and professional in a fast-paced environment.
  • Strong customer orientation and commitment to delivering a high-quality service experience.
  • Ability to collaborate effectively with colleagues and work as part of a dynamic team.
  • Adaptability, reliability, and willingness to learn and grow within the organization.

  Benefits:

  • Hourly compensation of $20.00–$21.00 CAD per hour.
  • Comprehensive benefits package for full-time colleagues, including medical, vision, and dental coverage.
  • Access to Perkopolis, offering discounts on local and national retailers, mobile phone plans, gym memberships, entertainment, hotels, and more.
  • Free 24/7 Employee Assistance Program for employees and their families.
  • Employee discounts on products.
  • Opportunities for career advancement across different functions and teams.
  • Supportive and collaborative team environment.
  • Opportunity to develop customer service, communication, and problem-solving skills.
  • Inclusive workplace committed to diversity, equal opportunity, and employee development.