Bilingual Case Manager

What you’ll do:

• Own client onboarding from day one, review attorney consultation notes and the signed representation agreement, identify case type and parties, and create a customized document checklist tailored to case and country of origin.
• Set clients up in the immigration practice management system, configure questionnaires, language settings, and reminders, and send the initial onboarding email with clear steps and timelines.
• Host the Zoom onboarding meeting two days after the initial email, answer questions, align expectations, and establish a weekly cadence for follow ups during onboarding.
• Coordinate documents and data collection, review uploads for completeness and accuracy, request missing items, and guide clients on acceptable formats and sources.
• Draft clean, client ready cover letters and assemble preliminary packets, then route for attorney review. Support online filings through USCIS and Department of State portals when directed.
• Maintain proactive status updates, provide “no update yet” check ins so clients feel supported while cases are pending, and prepare files for interview readiness.
• Field inbound calls and one off questions with patience and clarity, escalating issues that require attorney input.
• Collaborate closely with the attorney and case team, deliver concise updates, spot risks early, and uphold data integrity across systems.
• Model the firm’s service standard, blend technical accuracy with warmth, and help strengthen long term client relationships.

What we’re looking for:

• Bilingual fluency in English and Spanish, non negotiable, with clear, empathetic written and verbal communication.
• Client centered mindset with strong organizational and communication skills.