Bilingual Care Team Manager (Remote, Spanish Speaking)

About Pair Team

Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. Pair Team cares for the highest-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care. As a support system for the community, we provide wraparound clinical services, up-skill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

About the Opportunity

As the Care Team Manager, you will play a critical role in our whole-person, interdisciplinary care model. You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. You will focus on building relationships and providing ongoing support to individuals whose quality of life can be improved with the Enhanced Care Management benefit. With lived experience in the local community, you will serve as an empathetic problem-solver, collaborating closely with partner clinics, community organizations, and Pair Team’s care coordinators. You will manage six interdisciplinary pods, which includes supporting up to 18 Lead Care Managers (LCMs) at a time to drive high-quality patient care and effective engagement strategies for individuals with complex medical and social needs. This role is ideal for a dynamic leader with a multidisciplinary care team background who can navigate and support a collaborative care model. You should be passionate about improving healthcare access.