Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)

Job Description

So, what will your new role look like?

We're looking for an Account Manager who knows how to build real customer relationships and turn them into lasting partnerships. In this role — a 18-month contract with real impact from day one — you'll own a book of accounts and be responsible for renewing and expanding their value — making sure customers are getting everything they need from Workleap so they want to keep growing with us year after year. You'll be their go-to person: part consultant, part commercial partner, someone who can hold a tough conversation and still come out with a signature. This is a role for someone who's energized by the full customer lifecycle — from onboarding signals all the way to renewal close.

Responsibilities:

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion;
• Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them;
• Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack;
• Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts;
• Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time;
• Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.

A typical week?

Your days are a mix of async account research, live customer calls, pipeline hygiene in HubSpot, and coordinating with Product, Support, and FP&A on escalations and deal approvals. In your first 90 days, you're onboarding, learning your book, and joining renewal calls. By months 4–6, you're running your own renewal conversations and working pricing migration cases independently.

What does your future team look like?

As an Account Manager at Workleap, you'll be joining a team that takes re