Benefits Operations Specialist - EMEA
About the role
About Remote
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.
What this job can offer you
This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.
This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.
On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.
You will report to our Benefits Operations Manager.
What you bring
- Provide delightful support to Employees and Clients re: Benefits in multiple areas
- Benefits plans key attributes, including pricing, coverage and claims
- Benefits plans enrolment and unenrollment
- Benefits invoicing / billing
- Benefits Remote platform
- Benefits vendors’ platforms
- Process and solve tickets and escalations in Zendesk/e-mail
- Execute with care and precision data related tasks (preparation, entry, download etc.)
- Help define/detail and execute on Standard Operating Procedures
- Work closely and effectively within