Benefits Analyst - AMS

About Zscaler

Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Position Overview

We are looking for a Benefits Analyst - AMS to join our team. This is a remote US position, reporting to the Director, AMS Benefits in the People & Culture organization. In this role, you will take ownership of the day-to-day administration, communication, and analysis of our employee benefits programs across the entire AMS region, including the US, Canada, and LATAM. Your mission will be to ensure our health, welfare, retirement, and leave programs remain highly competitive, compliance-driven, and cost-effective, while providing an exceptional, high-touch support experience to our regional workforce.

What You’ll Do (Role Expectations)

• Manage the end-to-end enrollment, renewal, and annual Open Enrollment execution for benefit programs across the AMS region, ensuring seamless system testing and data accuracy with payroll and third-party vendors
• Guarantee full regulatory compliance for all regional benefit plans, driving required filings, audits, and non-discrimination testing while aligning with ERISA, COBRA, HIPAA, FMLA, ACA, and international statutory requirements
• Analyze plan utilization, benefits spend, and market trends to generate regular or ad-hoc reports for Finance and HR leadership that drive strategic plan design changes and cost-savings initiatives
• Serve as the primary, high-accountability partner for benefit brokers, international insurance carriers, and third-party vendors to closely monitor performance and rapidly resolve operational escalations
• Act as the regional subject matter expert to resolve complex employee inquiries and design clear, engaging communications for new hires, open enrollment, and ongoing benefits initiatives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you see them as opportunities to make a difference.